Best Airline Australia Pacific
Best Airline Staff Service Australia Pacific
Virgin Australia group of airlines has been voted “Most Admired” in the Business-to-Business category of the International Customer Service Professionals (ICSP) Awards for the second consecutive year.
Virgin Australia Group Executive Product and Guest Services, Martin Daley said to be recognised for customer service by other businesses in Australia was an outstanding achievement that would be shared by all team members across the airline.
“It is indeed a very special honour to be named Most Admired Business in Australia and New Zealand by the ICSP for the second year running.
“This award recognises the way we do business, not only with our Guests but with other organisations. It is a tribute to the dedication and engagement of all of our team members who work hard to ensure Virgin Australia is the airline of choice in Australia,” he said.
Mr Daley said the airline’s values reflected the awards criteria which included innovation; commitment; engagement and consistency.