About Us

Privacy Notice

We are committed to protecting the privacy of your personal information.

When you use our app, we will collect your personal information, including your IP address and Unique Device Identifier, together with any contact details or other personal information that you provide to us using the app, in order to optimise your app experience and provide you with the services and any products that you may request. Our app enables you to “share” information through the app with your friends and other contacts, either by email or SMS text message. If you select the “share” function, our app will access your phone or contact list on your device. If you have consented or if otherwise permitted by law, we may contact you with marketing material that may interest you. We may disclose your personal information to and/or collect your personal information from our related companies and third parties who provide us with (or help us provide) products and services, including Velocity Rewards and Virgin Australia Holidays. When you first open our app after installing it on your device, you will be asked whether you want to receive push notifications from us or use our location services (you can turn these off at any time through the “settings” on your mobile device). Our app will not access your photographs. Please read our Privacy Policy for information about how we will handle your personal information, our likely overseas disclosures and how you can access or correct your personal information or make a privacy complaint. You can contact Virgin Australia’s Privacy Officer at 07 3295 3000 or at privacy@virginaustralia.com.