International Business Limousine Service
Eligible Business guests travelling on our international long haul services can pre-book a complimentary limousine service for transfers to and from the airport.
International long haul definition
Who is Eligible?
Eligibility for our complimentary limousine service is dependent on where a guest is travelling, the fare class they have booked and the airline operating their flight. If you are unsure if you qualify, speak to your travel agent or call our Guest Contact Centre.
Flights Operated by Virgin Australia
| Flights to / from the United States of America |
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|---|---|
| Flights to / from the United Arab Emirates |
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Codeshare Flights Operated by Etihad Airways
| Flights to / from the United Arab Emirates, Europe and Asia |
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Codeshare Flights Operated by Other Airlines
Our complimentary limousine service is available to eligible guests travelling on selected flights operated by Virgin Australia and Etihad Airways. Our limousine service is not available to guests travelling on flights operated by other airlines, including Codeshare flights operated by Delta.
Book a Limousine Service
To book your limousine service call the applicable local number below:
| Australia | 13 V AUS (13 82 87) |
|---|---|
| United States of America | 1 800 444 0260 |
| United Arab Emirates (Abu Dhabi) | 8000 170 050 |
| United Kingdom | 0843 104 7777 |
| Anywhere else in the world | +61 7 3333 6888 |
When you book you will need to provide:
- Your Virgin Australia booking reference;
- Your pick-up and drop-off addresses – including postal / zip codes;
- A contact number (such as an international roaming mobile) – you cannot book a limousine service without a working contact number at each location; and
- An email address – that we can use to contact you at all times.
Note: We recommend you book your limousine service as soon as you have booked your flight. Our limousine service is available to book up to 24 hours before the departure time.
Locations
The limousine service is currently available to and from the following participating airports, depending on the airline operating your flight:
Flights Operated by Virgin Australia
| Australia |
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|---|---|
| United States of America |
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| United Arab Emirates |
|
Codeshare Flights Operated by Etihad Airways
| Australia |
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|---|---|
| United Arab Emirates |
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| Europe |
|
| Asia |
|
Note: Virgin Australia cannot book transfers for guests travelling on Interline or Codeshare connections to or from ports other than those listed above.
Service Range
Complimentary limousine transfers are available within the following specific distances of participating airports:
Flights Operated by Virgin Australia
- Australia (including Virgin Australia domestic ports) – 60 km
- USA – 50 miles
- Abu Dhabi – within the United Arab Emirates
Codeshare Flights Operated by Etihad:
- Sydney International Airport – 50 km
- Brisbane International Airport – 60 km
- Melbourne International Airport – 80 km
- Abu Dhabi – within the United Arab Emirates
- Dublin International Airport – 50 km
- Frankfurt International Airport – 40 km
- Munich International Airport – 40 km
- London Heathrow International Airport – Business Class 100 miles; First Class 150 miles
- Manchester International Airport – 100 miles
- Moscow Domodedovo International Airport – within Moscow Ring Road (MKAD) to and from the airport
If you need to travel beyond the complimentary service range you will need to pay for the additional distance at the locally applicable rate. The limousine provider will inform you of the additional cost when you book the service. You will need to settle this cost directly with your chauffeur.
You can take other passengers with you, up to the maximum capacity of the vehicle. If two or more eligible guests travel together in the same vehicle in Australia or the United States, the complimentary distance might be extended -please ask your limousine service reservations agent for specific details.
Changes
You can change your limousine service details up to 24 hours before your flight departure. Please be aware that you need to contact the limousine provider directly to make any changes to your booking (contact details will be provided upon initial booking). Our Guest Contact Centre cannot make any changes to your limousine booking on your behalf.
Travelling to the Airport
The limousine provider will tell you your pick-up time upon confirmation of your booking. Pick-up times are set by the limousine provider, as they know how much time is required to get from your address to the airport in time to check in. The limousine provider will call you within 24 hours of your pick-up time to confirm that the service is still required.
At pick-up your chauffeur will wait for you kerbside outside the main entrance to your building or residence. The limousine will display clear signage.
Travelling from the Airport
For journeys from the airport, your chauffeur will meet you at the following location:
Australia:
| After clearing Customs you will be met by your chauffeur, holding a name board, in the arrivals area. |
United States of America:
| After clearing Customs you will be met by a concierge, holding a Virgin Australia sign, in the arrivals area. |
United Arab Emirates:
| Immediately after clearing Customs, make your way to the Etihad Chauffeur Desk located in the arrivals area, and enter the Etihad Chauffeur lounge. Wait in comfort until your chauffeur is ready to collect you, board your limousine directly from the lounge’s kerb. |
Europe and Asia:
| London Heathrow: Meet your chauffeur at the Cabot Global Chauffer Desk, located in Terminal 4.
All other airports: |
Drop-off – at the Airport
Your chauffeur will drop you off at the airport terminal, as close as possible to the relevant check-in area. Guests are responsible for taking their own baggage to the check-in area.
More Information
See our Frequently Asked Questions for more information about our limousine service, or call our Guest Contact Centre.
Bus Transfers
Take the hassle out of getting around. Our transfer partner, Con-X-ion provides shuttle services to and from airports, theme parks and attractions within the Gold Coast, Brisbane and Sunshine Coast region. As a Virgin Australia guest you can enjoy discounted rates; or upgrade your friends and family from $20.00 with a Premium Economy Transfer. Enjoy more room and less stops – shuttles are a great solution for families or business travellers.
| Brisbane | |
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| Gold Coast |
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| Hobart | |
| Melbourne | |
| Sunshine Coast (Maroochydore) | |
| Sydney |
ROOPASS®
ROOPASS is a convenient and discounted airport and theme park/attraction transfer pass. Valid 30 days from first use of travel, ROOPASS can be used on any day within a 30 day period. Choose between 3 to 14 transfer passes which include return Brisbane or Gold Coast airport transfers.
| ROOPASS | Adult |
|---|---|
| Gold Coast Airport return transfers – 3 transfers | $76 |
| Brisbane Airport return transfers – 3 transfers | $117 |
| Includes: Movieworld, Dreamworld, Whitewater World, Wet ‘n’ Wild, Seaworld, Currumbin Wildlife Sanctuary, Superbee Honeyworld, Fleays, Harbour Town Shopping Centre, Pacific Fair Shopping Centre and Surfers Paradise Shopping Precinct. | |
Train Transfers
Brisbane Airtrain transfers you straight from Brisbane airport to Brisbane suburbs and surrounds, and to the Gold Coast. Be in Brisbane city within 20 minutes, or on the Gold Coast in an hour and a half. Brisbane Airtrain offer 10% discount to all Virgin Australia guests.
Chauffeur Transfers
Enjoy chauffeur service and private sedan transfers thanks to our partner Brunel. Great for business travel, weddings and formals, luxury vehicles – including sedans, limousines and people movers – come equipped with soft leather seats, adjustable footrests, DVD facilities, air-conditioning, multi-speaker stereo systems, fresh bottled water, magazines and newspapers.
Treat yourself to luxury with a chauffeured transfer.
| Sydney | Brisbane | Melbourne |
|---|---|---|
| $55* | $55* | $59* |
*For Australian sedans only – one way airport to CBD only (includes GST, but does not include airport service charges or any tolls applicable). Rate is applicable between 9am to 4.30pm only. Not available on public holidays or for special events, such as Melbourne Cup. For all other vehicle requirements and rates outside these hours, please contact Brunel.
Velocity Points on Every Booking
Earn three Velocity Points for every dollar you spend on all bookings with Brunel. Silver, Gold or Platinum members earn an extra 50%, 75% or 100% bonus Points respectively, on top of these base Points.
